FAQ’s

Frequently Asked Questions

What is the status of my order?

Once your order is placed, you’ll receive a confirmation email. When your order ships, we’ll send a second email with tracking details so you can follow its journey to you.

If you have an account, you can also view your order status through your order history.

Can I change my order after placing it?

If your order has not yet been processed for shipping, we may be able to make changes.

Please email us as soon as possible at puremakina1222@gmail.com, and we’ll do our best to help.

Do you accept returns?

Yes, we accept returns within 7 days of delivery, in accordance with our Return Policy.

To be eligible for a return:

  • Items must be unused and in original condition

  • Original packaging is required

  • Proof of purchase must be provided

To request a return, please email puremakina1222@gmail.com. Once approved, we’ll provide return instructions.

Can I cancel my order?

Orders may be canceled within 72 hours of purchase, provided they have not entered processing or production.

After this window, we’re unable to cancel orders. If you have questions or concerns, please reach out and we’ll review your situation with care.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can use this link to follow the progress of your shipment.

Can I change my delivery address after placing an order?

If your order has not yet shipped, we may be able to update the delivery address. Please contact us as soon as possible at puremakina1222@gmail.com.

Is it safe to use my credit or debit card on your website?

Yes. All payments are securely processed through trusted third-party payment providers. These providers use industry-standard encryption and comply with PCI security standards to protect your payment information.

Still have questions?

We’re always happy to help. Reach out to us anytime at puremakina1222@gmail.com